Nurse, Individualized Care

We are looking for a qualified professional for the position of Nurse, Individualized Carein Sherwood, Oregon. This is an excellent opportunity to grow professionally in a dynamic and innovative environment. Responsibilities:
• Develop activities related to the Healthcare and Medicine area
• Collaborate with multidisciplinary team
• Contribute to company growth
• Stay updated with market best practices
• Participate in strategic projects
• Support development of innovative solutions

Educates patients during outbound and inbound calls with patients on the treatments that they are receiving as well as their disease states. Counsels patients on standard treatment information, disease symptoms, potential treatment side effects, and what they should expect during visits to patient care facilities. During initial welcome calls, answers patients’ initial questions regarding their treatment programs and establishes rapport for future conversations.

Refers patients to additional services in order to improve their treatment experiences, based on lists of referral organizations approved by each client. Assists patients in accessing services such as funding, transportation, lodging, and support groups by placing calls to organizations or providing information to patients.

In accordance with FDA regulations and client requirements, records adverse events for treatments and answers patient questions regarding the events. Completes documentation using internal systems and submits it to the client’s Drug Safety department.

Schedules outbound welcome calls and follow-up calls to patients, and leaves voicemail messages when patients are unavailable. Effectively manages both scheduled outbound calls and inbound call queue.

Meets regularly with Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation. Discusses progress on productivity and quality goals including number of calls completed, call quality, document quality, and time requirements.

Upon the client’s introduction of new treatments, participates in trainings in order to gain an understanding of the treatments.

Be a champion for each patient and consented care partner(s)

Establish an ongoing relationship with each assigned patient, starting with Welcome, onboarding, treatment initiation, continuation, and ongoing interactions

• 2-4 years of experience, preferred

• Current, unrestricted Registered Nurse license, required

• Bachelor's degree in related field, or equivalent work experience, preferred

• Previous medical experience is preferred

• Demonstrate effective, empathetic and professional communication

• Must communicate clearly and effectively in both a written and verbal format

• Ability to work with high volume production teams with an emphasis on quality

• Able to thrive in a competitive and dynamic environment

• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities



What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes action to resolve

• Applies judgment within defined parameters

• Receives general guidance and may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance