Customer Support Associate

We are looking for a qualified professional for the position of Customer Support Associatein Orange, California. This is an excellent opportunity to grow professionally in a dynamic and innovative environment. Responsibilities:
• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
• Opportunity for growth and professional development in a solid and expanding company in the American market.

Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
Qualifications:

• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance
• Work from home stipend